Shipping policy
Last updated: September 2026
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During high-volume periods (promotions, holidays), processing may take slightly longer. You will receive a confirmation email once your order has been processed.
Shipping Times
As an international retailer, our products are shipped directly from our fulfillment partners' warehouses located outside the United States. Estimated delivery times are:
- Standard shipping: 7–20 business days from the date of dispatch, depending on your location and the item ordered
- Some items may arrive faster or slower depending on warehouse location and customs processing
Please note these are estimates, not guarantees. Delays caused by customs, local carriers, weather, or other circumstances outside our control may occasionally extend delivery times.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow 2–5 business days for tracking information to update after you receive it, as international tracking can take time to sync between carriers.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size
Multiple Items / Split Shipments
If you order multiple items, they may be shipped separately from different fulfillment partners and arrive in separate packages at different times. This is normal and does not indicate an error with your order. You will not be charged extra for split shipments.
Customs, Duties, and Import Taxes
All prices displayed on our site include applicable US customs duties and import taxes for your order. You will not be asked to pay any additional customs duties or import taxes upon delivery.Import duty rates are calculated based on the product classification and value at the time of shipment, in line with current US Customs and Border Protection (CBP) regulations. As these regulations are subject to change, we reserve the right to adjust product pricing to reflect updated duty rates. Because your order ships from outside the United States, it will pass through customs clearance. While duties are prepaid, this process may occasionally add to standard delivery times. If you receive an unexpected request for payment from a carrier or customs authority upon delivery, please contact our support team at contact@lochfit.com before paying — we will investigate and reimburse any duty or tax charged in error.
Undeliverable / Lost Packages
If a package is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office before contacting us. If your order is confirmed lost in transit after 14 days from the shipping date, contact us at contact@lochfit.com and we will arrange a reshipment or refund.
If a package is returned to sender due to an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping costs to reship the order.
International Operations Notice
LochFit is a business registered in France. Shipping is fulfilled through international logistics partners on our behalf; products do not ship from a French warehouse.
Contact Us
For any questions about shipping, contact us at:
contact@lochfit.com
Lochfit
Paris - France
LochFit