Refund policy
Last updated: September 2026
Order Cancellations
You may cancel your order within 24 hours of purchase for a full refund. After this window, your order may have already been submitted to our fulfillment partners for processing and can no longer be cancelled.
Shipping Times
As an international retailer, our products are shipped directly from our fulfillment partners' warehouses. Orders typically take 7–20 business days to arrive, depending on your location and the item ordered. Tracking information will be provided once your order has shipped. If your order has not arrived within 30 days of shipment confirmation, please contact us at contact@lochfit.com and we will investigate.
Returns
We accept return requests within 14 days of the delivery date. To be eligible, please contact us first at contact@lochfit.com with your order number and reason for the return before sending anything back.
Due to the international nature of our fulfillment (our partners ship from outside the United States), returning physical items is often impractical or costly. In many cases, we will issue a refund or replacement without requiring you to return the item, at our sole discretion. If a physical return is required, we will provide instructions and specify the return address at that time.
Certain items are not eligible for return, including:
- Perishable goods
- Personalized or custom-made items
- Items marked as final sale
- Undergarments, swimwear, or earrings (for hygiene reasons)
Return Shipping Costs
If a physical return is required and approved, the customer is generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will cover return costs, issue a refund without requiring return, or send a replacement, at our discretion.
Refunds
Once your return or refund request is approved, we will process it within 5–10 business days. Refunds are issued to your original payment method, in the original currency charged. Please note your bank or card provider may take additional time to post the refund to your account. Because our business operates internationally, minor variations due to currency exchange rates may apply and are outside our control.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and your order number. We will offer a replacement, store credit, or full refund at no additional cost to you.
Late or Missing Refunds
If you haven't received a refund within the timeframe above, please check your bank account again, then contact your card provider, as processing times can vary. If you've done this and still have not received your refund, contact us at contact@lochfit.com.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at contact@lochfit.com.
International Operations Notice
LochFit is a business registered in France, operating an online store serving customers in the United States. Products are fulfilled and shipped via international logistics partners. This policy is provided in the context of that international operating structure.
Contact Us
For questions about this policy, contact us at:
contact@lochfit.com
Lochfit
Paris - France
LochFit